Privacy Policy

This Privacy Policy governs the manner in which Woodstone collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Woodstone.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Woodstone may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 

- To improve our Site

We may use feedback you provide to improve our products and services. 

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Changes to this privacy policy

Woodstone has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at


This document was last updated on August 18, 2014




Distance Selling Agreement



1.1. BUYER

Name/ Surname / Title






E-mail address










E-mail address



The subject of this Contract is to determine the mutual rights and obligations of the Parties hereto as per the provisions of the Act on the Protection of the Consumers and the Regulation on Distance Sales Contracts as well as all other applicable regulations and applications related to the sales/ purchase and delivery of the product(s) with the below stated properties and the sales price ordered by the Buyer via the electronic environment via the website (hereinafter “the Website” or the Site”) of the Seller.


3.1 The type, quantity, model, color, sales price, and delivery information of the Product is as provided below:

Description of the Products


Price (in cash payment)

Price (installed payments)

(incl. VAT)



[●] TL

[●] TL

[●] TL



[●] TL

[●] TL

[●] TL

Instalment Difference


[●] TL

[●] TL

[●] TL


[●] TL

Payment Type and Plan :

Consignee/ Recipient:

Delivery Address:

Invoice Address:

The Product(s) will be delivered to the address of the Buyer stated above. Even if the Buyer will not be present at the delivery time, the Seller will be deemed as it has performed its obligation s hereunder fully and completely. Therefore, any and all losses and damages due to the late receipt of the Product by the Buyer, any delay in the delivery thereof attributable to the cargo company and/ or the return of the Product to the Seller shall be solely incurred by the Buyer.

Cargo Fee: is TL____, and shall be added to the order price and paid by the client. It is not included in the product price.

3.2- Payment Type: Credit Card ______ installments transaction (Please read the following explanations)

At the above section it is provided how many installments will be used to pay the amount of the order to be transmitted to your bank.

The Buyer, based on the fact that the term sales may be conducted only through credit cards issued by the banks, agrees, declares and undertakes that it shall confirm the information related to the interest rates and delay interests with the bank separately, that the provision on the interest payments and delay interests shall apply pursuant to the credit card contract between the Bank and the Buyer. In installment transactions the provisions of the contract concluded between the Buyer and the bank issued the relevant card shall apply. The payment dates for the credit card shall also be determined between the bank and the Buyer as per their agreement. The Buyer is entitled to follow the number of installments and payments thereof on the account summary to be sent by the bank.


4.1. The Buyer hereby declares that he/she has learned the information on the basic properties, sales price of the Product(s), payment type, and the other preliminary information including delivery information from the website, and that he/she has agreed and confirmed such information via the electronic environment.

4.2. The Buyer shall also be deemed as he/she has agreed that he/she has obtained the information on the basic properties, sales price of the Product(s) in Turkish lira, payment type and delivery information fully and completely with its agreement on the preliminary information via the electronic environment before the execution of the Distance Contract.

4.3. The Products subject to the Contract shall be delivered to the Buyer or the person/ entity to be designated by the Buyer within the period as prescribed in the preliminary information at the Website depending on the distance of the Buyer to the Seller provided such period shall not exceed 30 days legally allowed delivery period.

4.4. The cargo fee shall be paid by the Buyer. The Seller may not be held liable for any failure of delivery of the ordered product to the Buyer for any reason whatsoever which is not attributable to the Seller.

4.5. The Seller is liable for delivery of the Products fully, completely and robustly, having he properties stipulated in the order and together with warranty certificate and product manuals, if applicable.

4.6. The Seller may supply product(s) at the same quality and price provided to inform and obtain approval from the Buyer before the expiry of its performance period under the Contract.

4.7. If it will become impossible to conduct the delivery of the product(s) subject to the Contract, the Seller will inform such situation to the Buyer/ Consumer within the period of performance stipulated in the Contract and return the collected amount from the Buyer to him/her in single amount within 10 days.

4.8. It is required to confirm the preliminary information form via the electronic environment for the delivery of the Products. The Seller shall be released of its obligations hereunder in the event of non-payment of the price of the Products or any payment will be cancelled from the bank records for any reason whatsoever.

4.9. If the relevant bank or financing institution will not pay the price of the Products to the Seller due to any unfair or illegal use of the credit cards provided such use will not be due to the faults of the Buyer after the delivery of the Products, the Buyer shall return the Product delivered to him/ her to the Seller within 3 days. The cargo fees related to such return shall be borne by the Buyer.

4.10. The Seller will inform any failure of delivery within the prescribed period due to any force majeure conditions including extremely adverse weather, interruptions in transportation.  In such a case, the Buyer may choose any of the followings: (i) cancel the order, (ii) replace the Product(s) with the equivalent product(s), and/or (iii) postpone the delivery of the Products until the ceasing of the force majeure condition. In the event of cancellation of the order by the Buyer, the payment collected from him/ her will be returned to him/her within 10 days in cash and single amount. For the payments performed by the buyer via credit card the price of the Products shall be returned to the bank within 7 days from the cancellation. Since there will be a banking process related to the return transaction, the Buyer hereby understands and agrees that the Seller will not be able to control any delays and accordingly shall not be held liable for the period from the return of the amount to the credit card and its reflection in the card account by the bank.

If the Buyer will use its cancellation right, or if the Product subject to the Contract may not be supplied for any reason whatsoever or if it will be decided by the Arbitration Committee to return the price of the order to the Consumer, the return procedure of the amount to the credit card shall be as following:

The Bank may perform the return in installments in line with the number of installments the Buyer preferred in the payment. After the payment of the Product price by the Seller to the Bank in one single amount; the Bank, for the return of the installments to the credit card of the Buyer, may transfer the returned amount to the account in installments in order to avoid any problem to any of the parties involved in the transaction. If the amounts of the installments will not match the statement dates of the card, each month 1 return will be reflected in the card and after the expiry of the installments the number of the installments paid by the Buyer before the return date shall be reflected thereafter and shall be deducted from his/her payables.

In the event of return of the goods and services paid through a credit card, the Seller may not return the collected amount in cash pursuant to its agreement with the bank. The return to the credit card will be conducted as defined above by the bank upon the return of the amount by the Seller in single amount.

In the payments performed through payment at the door or bank transfer/ EFT transfer, the return will be performed through bank transfer to the designated bank account of the Client (the account holder must be the person named in the invoice).


If the Buyer will fail to make any payment related to the transactions conducted with a credit card, he/she will pay the interest amount and be liable against the bank pursuant to the credit card contract concluded between him/her and the bank. In such case the Bank may use applicable legal remedies; request the refunding of any legal expenses and attorney fees from the Buyer, and the Buyer agrees to pay any losses and damages incurred by the Seller due to the delayed performance of the debt by the Buyer, in any case.


The Buyer is entitled to use his right of withdrawal from the Contract by denying the products without any legal or penal liability and without any justification therefore within 7 (seven) days from the delivery of the Products to him/ her or his/her designated person/ entity, in the distance sales contracts. Any expenses occurred from the right of withdrawal shall be incurred by the Seller.

For any use of right of withdrawal, it is required to send a notice to the Seller with registered mail with return receipt, fax or e-mail within 7 days, and the relevant product should not be used as per the provisions of the article 6 herein.

In the event of usage of the right of withdrawal:

It is required to return

(i) the invoice;

Important Warning: If the invoice of the products was issued to a legal person, it should be returned with the return invoice issued by the returning entity. The order returns issued to the entities shall not be completed without such RETURN INVOICE.

(ii) box, package, and standard accessories, if any,

to the Buyer or the person/ entity to be designated by the Buyer together with the Product, without any missing item.

The Seller, within 10 days from the receipt of the notice of withdrawal, shall deliver the total price and the documents establishing commitment/ debt on the Buyer within 10 days and receive the returned products within 20 days.

If any decrease will occur in the value of the Products for any reason attributable to the Buyer or if it will become impossible to return the Product, the Buyer will indemnify the Seller in line with its default.

If the right of withdrawal defined hereunder will be used causing an order to fall under the minimum amount defined in a campaign the discount defined in such campaign will be cancelled.



If there will be more than one product in the order of the Buyer, the Seller will be entitled to send the consignment partially. The Buyer is obligated to control the number of the Products whether it fits with the number of the Products indicated on the invoice. The Seller will issue a separate invoice for any partial consignment delivery. If the number of the products indicated on the applicable invoice are not contained in the consignment the Buyer is obligated to request from the cargo officer to issue a report for missing delivery. Otherwise, it shall be deemed as if the number of the Products specified on the invoice has been delivered to the Buyer completely and without any missing item.


The Consumer Arbitration Committees and the Consumer Courts located at the place of the Buyer’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR).

The Seller is entitled to give its complaints and objections to the Consumer Arbitration Committees and the Consumer Courts located at the place of the Seller’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR) in December each year.

The information related to such monetary limit value.

As effective from 1/1/2012:

* The lower monetary amount on the binding nature of the resolution of the consumer problems arbitration committees in the upper courts or consumer courts as defined in the paragraphs 5 and 6 of the article 22 of the Act Nr 4077 on Consumer Protection as amended is TL 1,161.67.

* Pursuant to the paragraph three of the article 5 of the Regulation on the Consumer Problems Arbitration Committees as published in the Official Gazette Nr 25186 dated 1/8/2003, the lower monetary limit for the disputes that the provincial arbitration committees are obligated to settle in the provinces considered as large cities is TL 3,032.65.

This Contract is concluded for commercial purposes.

SELLER        :             Woodstone

BUYER          :   

DATE             :



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