Warranty & Returns

 Returns\Exchange Policy

For Christmas gift orders , we have extended return window until January 15, you can shop with peace of mind, in case the gift doesn't work out , you have plenty of time to start the return process!

For non-Christmas seasons our customers can return or exchange their unused items within 30 days starting from final delivery of their product. Product should be in brand-new unworn condition and in its original packaging.

Before sending back your product, please send us a quick email at 'info@thewoodstone.com'. We will gladly help you through with the return process or help you find a better fit. We will provide you with return shipping labels. We have an hassle free return process.

Please remember that color variations can happen due to the fact that wood is a natural material and each wood has its own unique grain. Due to this fact products you receive may not be 100% same as the pictures shown on our website. 

 

Warranty Policy

All merchandise purchased through our website have a 12-month manufacturer warranty from the date of purchase. Our warranty policy covers any genuine manufacturing defects and product malfunctioning including the watch movements, hands and dial. In such cases, we will repair or exchange the good with a similar item.

Any daily wear and tear, deterioration, misuse, water damage, accident, cracks in wood because of drop and unauthorized repair of the product will not be covered under warranty.  However we will help our customers as much as possible.

Warranty Does Not Cover

  •  strap, bracelet , battery, case and crystal.
  • damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • water damage unless marked “water-resistant”

If you have a warranty claim, please contact us at 'info@thewoodstone.com’. Please include your order number, photos of the faulty product, and brief description. We will gladly help you with the warranty process.

Please note that Final Sale purchases are not covered under our warranty. However we will help as much as possible in case our customers need help.