All the merchandise purchased through thewoodstone.com have 12 months manufacturer warranty from the date of purchase. Our warranty policy covers any genuine manufacturing defect exist at the time of the purchase. In such manufacturing faults in the first 12 month of the purchase , we will repair or exchange the good with similar item.
Any daily wear and tear, deterioration, misuse, water damage, accident and unauthorised repair of the product will not be covered under warranty.
If you believe that you have a warranty claim, please contact us before sending back your product. In your email please include your order number , photos of the faulty product and brief description of how fault happened. We will gladly help you with the warranty process.
Customers can return their unused items within 7 days of delivery of their package. Product shall be in brand new condition, unused and in its original packaging.
Customers can exchange their items within 14 days of delivery of their package. Product shall be in brand new condition, unused and in its original packaging.
Before sending back your product please contact us and let us know any reasons for your decision. We will help you through with the return process.
Please note that return shipping and handling fees are responsibility of the customer. We have a very easy return process.
Remember that colour variations can happen due to the fact that wood is a natural material and each wood has its own unique grain. Product you receive might not be %100 same as the pictures shown on our website.