All merchandise purchased through thewoodstone.com have a 12-month manufacturer warranty from the date of purchase. Our warranty policy covers any genuine manufacturing defects and product malfunctioning. In such cases, we will repair or exchange the good with a similar item.
Any daily wear and tear, deterioration, misuse, water damage, accident, cracks in wood because of drop and unauthorised repair of the product will not be covered under warranty. However we will help our customers as much as possible.
If you have a warranty claim, please contact us at 'firstname.lastname@example.org’ Please include your order number, photos of the faulty product, and brief description. We will gladly help you with the warranty process.
Please note that Final Sale purchases are not covered under our warranty. However we will help as much as possible in case our customers need help.
Customers can return or exchange their unused items within 14 days of delivery of their package. Product should be in brand-new condition, unused, and in its original packaging.
Before sending back your product, please contact us and let us know any reason for your decision. We will help you through with the return process or help you find a better fit. We will provide you with return shipping labels. We have an easy return process.
Remember that color variations can happen due to the fact that wood is a natural material and each wood has its own unique grain. Due to this fact products you receive may not be 100% same as the pictures shown on our website .